What’s happening? 

We’re transferring the administration of the KPS-FS pension section from Hymans Robertson LLP (Hymans) to Aptia UK Limited (Aptia), effective 14 November 2025.  

Why is this happening? 

We’re confident that Aptia will provide an excellent service to you.  

Who are Aptia? 

Aptia are experts in pensions administration and are committed to providing an efficient service with great outcomes for members and policyholders. 

Will my pension entitlement change? 

Your pension entitlement is in no way altered by the change of provider from Hymans to Aptia.   

Is the administrator for the KPS-MP scheme with Legal and General changing? 

No, Legal & General will continue to be administrator for the Money Purchase Section of the Kingfisher Pension Scheme. 

Do I need to do anything? 

You don’t need to do anything; the transfer of the pension services from Hymans to Aptia will be arranged automatically.  

How will you let members know about this change? 

We’re writing to all members of the Scheme on 24 October 2025.  

What if I have an enquiry before 14 November 2025? 

There will be a transition period from 28 October to 14 November 2025 as work moves between Hymans and Aptia. To minimise disruption, please only contact Hymans during this time if you consider your request is urgent. For non-urgent matters, please reach out to Aptia after 14 November 2025. 

Telephone (Monday-Friday 9a.m. – 5p.m.): 0800 121 6644 or pensioners can call 0141 566 7640.  Calls may be monitored and recorded.  Please have your National Insurance number to hand. 

Email: kingfisher@hymans.co.uk 

What is the transition period? 

To allow a smooth transition of services, there will be a transition period between 28 October 2025 and 14 November 2025. Aptia will take on administration from 14 November 2025 so any post, email and telephone requests (including quotations, settlements and retirements) received within the transition period will be handled by Aptia once administration commences on 14 November 2025. 

From the start of the transition period, PRISM, Hymans’ secure online portal, will become read only. You will be able to use it to contact Hymans, but you won’t be able to transact. In early December, you will be given access to OneView, Aptia’s secure online portal (see “How can I access OneView” later in the FAQs). For any members in receipt of pension payments you will be able to view your payslip online within OneView once you are in receipt of your credentials. 

What if I have an enquiry on or after 14 November 2025? 

You can contact Aptia to obtain information about your pension benefits in one of several ways: 

• OneView (online member portal – see “How can I access OneView” below) 

• Contact Aptia Pensions (a secure digital portal) 

• In writing 

• Telephone 

Whenever and whichever way you choose to contact Aptia, you will need to provide the following pieces of information to verify your identity for security and data protection purposes.  

• Full name, plus two of the following:  

• First line of your address, including postcode 

• Date of birth 

• National Insurance number 

• Pension Payroll Number  

Contact Information
Secure digital portal Contact Aptia Pensions  https://contactpensionsadmin.com/kingfisher  Contact Aptia Pensions is a secure digital portal where you can raise new requests with Aptia or respond to a request from Aptia to complete a form or provide supporting documentation. The site allows you to upload scanned photos or images of the completed documents rather than send them by post. Any information provided by you to the site will be encrypted and is only accessible by authorised Aptia employees.  Contact Aptia Pensions can be accessed via a laptop, PC or mobile device using the web address above or scanning the QR code.    In writing  Pension Payment Department  Aptia UK Limited  Maclaren House  Talbot Road  Stretford  Manchester  M32 0FP   By Telephone: 0333 015 5171  If calling from abroad: +44 333 015 5171	Contact for queries relating to the payment of your pension, including:   Change of Address  Change of Bank P60 Queries  Notification of Death   Your calls to the helpline will be answered between 8.30am to 5.30pm Monday to Friday except on UK public holidays and on Wednesdays when the call centre is closed until 10am for staff continuous learning.  Whenever and whichever way you choose to contact Aptia, you will need to provide the following pieces of information to verify your identity for security and data protection purposes.   Full name, plus two of the following:   1. First line of your address, including postcode  2. Date of birth  3. National Insurance number  4. Pension Payroll Number
Pay As You Earn  HM Revenue & Customs  BX9 1AS  United Kingdom   0300 200 3300  If calling from abroad: +44 135 535 9022	Contact for queries relating to the UK taxation of your pension, including tax codes.   You will need to contact the appropriate tax office if you are subject to tax in the Channel Islands or Isle of Man.    Please note that queries regarding an individual’s taxation are confidential, and therefore Aptia cannot be involved.

The personal data you provide will be processed in accordance with the Trustee Privacy Notice for purposes of the administration of the Scheme. 

How can I access OneView?  

Following the transfer, you’ll have access to OneView, Aptia’s secure website. OneView will provide you with online access to information about your pension documents and the Scheme. Your OneView credentials letter will be posted to you early December 2025. When you receive your letter, please ensure you sign up for your online account so you can make full use of their services.